Health Information Helplines (104, 1097, Early Childhood Development)
Modules
Counsellor
Counsellors have access to modules for creating and searching beneficiaries, managing registrations and SMS services, providing services such as health information, counselling, referrals, and feedback, and handling case closures and call transfers. They also have a dashboard and worklist to support task management.
Supervisor
Supervisors have a dashboard to monitor counsellor activities, call performance, and other key metrics. They also have modules for managing activities and configuring various settings to maintain process alignment with organizational goals.
Health Officer
Health officers are supported with modules that enable them to oversee health program activities, monitor data, and manage overall program performance effectively.
Key features
Provides medical advice, health information, counselling, and specialized support for areas such as maternal and child health, HIV/AIDS, NCD management and communicable diseases, offering beneficiaries a reliable source of health guidance.
Supports both inbound and outbound call functionality, enabling health advisory officers to manage calls effectively, conduct follow-ups, and proactively engage with beneficiaries.
The system is built with API-driven architecture, allowing for easy integration with other applications and systems, ensuring data flow and interoperability with existing health infrastructure.
Designed with a user-friendly GUI, the helpline interface is intuitive and easy to navigate, with options for customization based on campaign requirements, making it adaptable to various use cases.
Offers near real-time dashboards and reports for monitoring call volumes, agent productivity, and health trends, providing actionable insights for administrators and health officials.
Part of the larger EMR platform, the helpline integrates seamlessly with CRM applications, mobile medical units, and telemedicine solutions, enabling a unified approach to health service delivery.
Inbuilt ACD system intelligently routes calls based on skill-based routing and live monitoring, while the IVR system supports multi-level menus and personalized caller experience.
Includes an inbuilt voice logger to record and archive all calls in formats like .wav and .mp3, facilitating quality analysis, grading, and call handling reviews.
Equipped with an advanced predictive dialler that adapts its dialling patterns based on call flow, agent availability, and campaign requirements, enhancing agent efficiency in outbound calls.
Employs robust data security features, including encrypted storage, access control, logging, and monitoring to ensure compliance with data protection standards. Additionally, password and CTI security policies help prevent unauthorized access.
Supports SMS and email notifications, enhancing engagement with beneficiaries by providing appointment reminders, follow-up messages, and health tips.
Pilots & Partnerships
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